Shipping & Refunds

Contiguous USA: Shipments to the contiguous United States of America, generally, dispatch within two working days of placing your order. Most customers in the contiguous USA will receive items within 3-5 business days, however, remote destinations can take up to 7 business days. Expedited shipping is available for an additional cost of $20 and takes 2-3 business days. At this time, we do not ship to Post Office (P.O.) Boxes.

Please Note: Due to a high volume of orders we, regretfully, advise we are unable to offer a gift wrapping service.  

International: Deliveries are made during normal business hours. All imported goods are subject to assessment for import taxes and charges even if you imported those goods for your own use. We endeavor to dispatch all orders within two working days of receiving your order. Unfortunately, KORA Organics cannot guarantee these exact shipping windows, as each shipment is different and will vary from country to country.

CANADA SHIPPING UPDATE: Due to Canada Post's strike, we've suspended shipments to Canada until the strike is resolved and their backlog is cleared. 

Our Delivery Partners are:

• UPS 
• FEDEX
• USPS
• GLS

1. FREE USA Shipping - Standard Domestic Shipping on any order more than $75 USD within the Contiguous USA.
2. $10 USD Flat Rate - Standard Domestic Shipping applies to an order less than $75 USD within the Contiguous USA.
3. $20 USD Flat Rate - Expedited Domestic Shipping within the Contiguous USA. Must be selected during checkout.
4. International Shipping - calculated at checkout

KORA Organics will not be liable for any additional charges levied as a result of any import tax, which may be applied.

INTERNATIONAL DUTIES & TAXES

Shipping charges exclude any local customs duties or taxes. Customs duties and taxes are additional fees charged by local authorities and vary country to country. The additional fees are the responsibility of the customer. KORA Organics encourages customers to source this information prior to purchase. Unfortunately, KORA Organics is unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.

In some countries products may be undeliverable. In the event that this happens, KORA Organics will refund the total value of the products to the customer, excluding freight and any other relevant fees.

Please note that you will be asked to check your agreement to our Terms & Conditions when placing your order. According to our terms and conditions in the KORA Organics Refund & Exchange Policy, you agree to cover the cost of freight for exchanged products or returns, unless you receive an incorrect or defective order.

Upon shipment of your order, an order number will be emailed to you for reference. You may track the progress of your shipment at any time, via the designated shipping companies’ website tracking facilities.

If you change your mind about the products you have ordered and decide you no longer wish to use them, your unopened and intact KORA Organics product(s) purchased via KORA Organics Online (https://us.koraorganics.com) can be returned to us for a refund or exchange under the following conditions:

1. Products must be unopened and in the original condition
2. Products must be sent back within 10 days from original receipt of goods.
3. Your proof of purchase / order information must also be included in the return.  

Failure to meet with these conditions will result in an exchange or refund being denied.

Refunds will be processed in the same form that you originally paid for your order as soon as possible upon receipt of the returned products. Please note that refunds cannot be processed to expired credit cards.

The total value of the refund will equal the payment made for the goods purchased, excluding freight and any other relevant fees, including Customs or Import fees, if any.

If the products you wish to return were purchased at a promotional or special offer price, the credit refund will be no more than the price paid for the products at the time of purchase. All goods must be returned in a new and unused condition within 10 days from the receipt of your order. No refunds or replacements will be given if the carton has been opened and the product has been used, damaged or tampered with.

For products that are designated as FINAL SALE on the product page, we're unfortunately unable to accept a return.

In the case of sets, the entire pack must be returned intact. Individual products will not be refunded.

If you received your order placed via https://us.koraorganics.com, and wish to return it to us in accordance with the conditions listed above, please contact usainfo@koraorganics.com.

Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective, or has caused a skin reaction.

If you believe the product is faulty/defective in any way (color, texture, smell), or if you experience a skin reaction, you may request an exchange of opened product.

In order to arrange the return for a faulty or defective product, please contact our Customer Care Team by emailing usainfo@koraorganics.com. Include in your email your name, invoice number and name of product, along with the reason you believe the product is faulty.

Upon receipt of your email, we will email you a return authorization number and inform you where to send the faulty product.

KORA Organics will exchange a faulty/defective product if it is found there was a production error. If it is found that the product is faulty, the product will be replaced (the same size and value of the original product ordered) and the exchange shipping will be paid for by KORA Organics.

If it is found that the product is NOT faulty, the customer will be charged the shipping fees.
 

KORA Organics will endeavor to arrange the dispatch of your order as soon as we receive it. If you have changed your mind about your order and would like to cancel or change it, please email usainfo@koraorganics.com as soon as possible, quoting your KORA Organics order number. If your order has already entered the dispatch process, unfortunately, it cannot be changed or cancelled.

If you have received your order from KORA Organics and it is incorrect, please email usainfo@koraorganics.com and include your KORA Organics order number, so that we can arrange to have the correct products sent to you and the incorrect products returned to KORA Organics.

We will dispatch the correct replacement for any incorrect product within 2 working days of receipt of return of the incorrect products. Your return must be accompanied with a proof of purchase and the products must be returned in a new, unused and re-saleable condition.

We ask our customers to advise us as soon as possible if your order has been delivered significantly late, damaged or incorrect. If this is the case, please email us at usainfo@koraorganics.com.

Please note that all claims will be honored at the discretion of KORA Organics and KORA Organics reserves the right to refuse to refund or replace any customer claims when returns are excessive and it appears that the policy is being manipulated or abused.

Occasionally, we experience short periods of stock being unavailable through our website. If one of the items you would like to order is listed as out of stock, please return to our website and place your order at a later date—or see our Store Locator for alternative retail outlets.

At KORA Organics, we want your online shopping experience to be pleasant, easy and safe. We have gone to great measures and installed security programs to ensure all information used on our website is kept private. 
All of your personal data (name, address, credit card number) will be kept secure, so it cannot be read by anyone over the Internet. We are bound by the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information. KORA Organics will not sell, rent or disseminate your personal information to other parties. We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any portion of this $50.00, KORA Organics will cover the entire liability for you, up to the full $50.00. This liability will be covered when KORA Organics receives all documentation from a recognized bank confirming that the charges were made from our website, and were not authorized by the cardholder.
 

Please check all your order details carefully before processing your order. KORA Organics will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.

These terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.