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About KORA Organics
- When was KORA Organics founded?
  
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  KORA Organics was founded in 2006. The skincare line was officially launched to the Australian market in late November 2009, the United States in May 2017, and globally throughout 2018 and 2019.
- Who develops the products for KORA Organics?
  
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  Miranda has major input into the ingredients in the KORA Organics range. However, she relies on her team of organic chemists and aromatherapists in Australia and the United States.
- Where are KORA Organics products made and manufactured?
  
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  KORA Organics products are made and manufactured in the United States.
- Are all of the ingredients in KORA Organics products sourced from Australia?
  
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  KORA Organics continually sources the highest quality, finest ingredients for our products from around the world.
- Is KORA Organics available in China?
  
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  As of November 2017, KORA Organics is proudly available in China via our TMall online store.
  KORAORGANICS.tmall.hk. Orders are fulfilled from Australia and with cross-border ecommerce via Australian businesses, animal testing is NOT required.KORA Organics products are never tested on animals and are cruelty free.“
  These products are not tested on animals – they are tested on me.” – Miranda Kerr
- Is there a benefit in using certified organic products?
  
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  People are awakening to the benefit of using certified organic skincare due to the harmful chemicals in their products and the effect it has on our bodies and the environment.
  KORA Organics is so much more than “clean beauty”—we’re Certified Organic Beauty. What you put on your skin soaks directly into your bloodstream... so why wouldn’t you choose to use organic? KORA Organics products are toxin-free, cruelty-free and formulated with highly-active, Certified Organic ingredients that deliver powerful results leaving your skin healthy, glowing and radiant.
- What is the difference between certified organic and organic?
  
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  KORA Organics is so much more than “clean beauty”—we’re Certified Organic Beauty.
  There are so many buzz words thrown around daily regarding skincare, beauty and household products, and with KORA Organics—you know what you are getting and putting on YOUR skin. KORA Organics is certified organic and natural in accordance with COSMOS, a global certifying agency that follows strict organic guidelines and regulations around ingredients and the manufacturing process.
  Simply because a product says it is “natural” or “organic” it can still have many harmful ingredients mixed in or ingredients that can turn into formaldehyde causing agents.
- Is it true that all skincare has to contain some form of preservative?
  
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  Any "cream-based" product needs to contain a preservative to be safe. KORA Organics only uses preservatives that are approved by COSMOS. KORA Organics is committed to ensuring the finest quality ingredients throughout the range.
- Do your products have an expiration date?
  
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  The majority of our products have a 2.5 year expiration date from the date of manufacture and a 12 month period of use, once opened within this 2.5 year date. Several products that contain active ingredients, like our Silky Sun Drops SPF Sunscreen Serum, will have an expiration date stated on the packaging.
  KORA Organics does not use any harmful or controversial preservatives, often used to extend the shelf life of cosmetic products. We only use natural-based preservatives that are globally approved by COSMOS.
  To ensure best quality of use, it is important to ensure your KORA Organics products are stored correctly—Keep it sealed when not in use, and out of direct heat & sunlight.
- Is KORA Organics by Miranda Kerr just a company that Miranda puts her name and face to or does Miranda really use the KORA Organics products?
  
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  From the start Miranda has been and will continue to be involved in every facet of the business from financing through to formulation and marketing of our end products. KORA Organics Skincare is the only skincare Miranda now uses.
- What makes KORA Organics products different to any other certified organic product?
  
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  KORA Organics products are designed to work holistically to nourish your MIND, BODY & SKIN. Feed your skin with products to help detoxify, nourish & revitalize. Feed your body with the nutrients it needs to function at its best and feed your mind with positive affirmations and self-love. Crafted by nature itself and coupled with the extensive knowledge and backing of certified organic chemists KORA Organics products contain natural and certified organic ingredients formulated in accordance with COSMOS and Ecocert's strict certification guidelines. The products are infused with antioxidant rich Noni (the only Certified Organic skincare in the world containing Noni Juice), Essential Fatty Acids, Herbal Extracts, Essential Oils, Vitamin A, C and E and many other highly rejuvenating and replenishing ingredients.
  From the onset Miranda's one stipulation to the Organic Chemists helping formulate the luxurious KORA Organics range was that at all times KORA Organics products were to contain only the highest quality ingredients available—worldwide.
Products
- What type of exfoliant particles are used in KORA Organics products?
  
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  KORA Organics only uses naturally sourced, sustainable & environmentally-friendly exfoliants.
- Should I refrigerate KORA Organics products?
  
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  There is no need in a normal climate to refrigerate KORA Organics products. If it is extremely hot and humid you may wish to do so. All of our products undergo what is known as Stability and P.E.T. testing to ensure they are safe for the consumer and can withstand high temperatures.
- Are your products tested on animals?
  
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  KORA Organics products are never tested on animals and are cruelty free, and our packaging carries the P.E.T.A logo.
- Do your products contain any animal components or by-products?
  
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  The majority ofKORA Organics products are free of any animal components and/or by-products and they are in fact classified VEGAN. However, this excludes the Noni Glow Face Balmthat contains beeswax. None of our products are tested on animals.
- Essential oils vs synthetic fragrance - how and why does KORA Organics use essential oils?
  
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  KORA Organics only uses natural or organic essential oils to scent our products (NEVER artificial or synthetic fragrance), which follows our belief in presenting only the purest of skin and body care products. Historically, essential oils have been used for centuries to delicately fragrance the skin and have been the backbone of most natural or organic skin and body care products. We blend essential oils into our product not only from an aromatherapy standpoint—but mostly importantly—for their specific skin benefits. We use these oils at very minute levels, so as not to overpower the senses nor cause any irritation. Therefore, we do not need to include any synthetically derived fragrances whatsoever.
- Can I use KORA Organics products with other non-certified organic products?
  
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  You definitely can, however, we see the best results when our products are used together.
- Does KORA Organics use nuts in their products?
  
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  KORA Organics formulations do not contain any peanuts, almonds, walnuts, cashews or Brazil nut-based ingredients. A high percentage of “nut” allergies are based upon an intolerance of peanuts, which botanically are not a “nut” but a legume. However, many KORA products do contain Macadamia Seed, Coconut and Shea Butter, which are considered part of the tree nut family. These types of nut oils, typically, do not irritate people with nut allergies and tend to be low in risk. As always, we encourage customers who have serious allergies to consult a doctor/allergist or conduct a patch test before using any product.
Packaging
- Does KORA Organics packaging contain bisphenol and BPA?
  
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  KORA Organics packaging does not contain Bisphenol and BPA compounds. KORA Organics utilizes plastics that are either PP, PE or PET materials, which are food-grade and highly recyclable.
- Is KORA Organics packaging environmentally friendly?
  
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  Yes, KORA Organics strives to source products and packaging to be environmentally friendly, sustainable and recyclable. It adheres to all COSMOS/Ecocert strict certification requirements surrounding organic products.
Skin Concern
- Should I patch test KORA Organics products?
  
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  Although sensitivity reactions are rare, we recommend conducting a simple skin patch test before beginning topical use of a new skin or body care product, especially if you know of or have experienced any sensitivities in the past.
- I have acne. Which products should I use?
  
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  Refer to our Oily Skin & Pores or Congested & Blemish Prone suggested products, or to “What’s My Skin Type?” for more information.
  Generally, if your skin is typically Oily / Combination then KORA Organics would recommend the following:
  If unsure as to your skin type, please do not hesitate to contact Customer Service at: usainfo@koraorganics.com.
  Please note: For more serious cases of acne, we would recommend you consult with a Doctor or Dermatologist.
- I am unsure of my skin type. How can I find out what I am and what products I should use?
  
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  Go to: "What's My Skin Type?" and review the characteristics of each skin type. If you are unsure please contact Customer Service via email at: usainfo@koraorganics.com.
- I have Psoriasis, Eczema, Dematitis. Which products should I use?
  
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  While KORA Organics continue to receive testimonials from happy customers who have previously suffered from Psoriasis, Eczema and Dermatitis, for such skin conditions we would recommend you consult with a Doctor or Dermatologist.
- What products are best for pregnant women and stretch marks?
  
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  Miranda uses the range of KORA Organics daily on herself, and also during her pregnancies, yet we always advise taking a print out of the list of ingredients to your medical professional for their expert opinion.
  The powerful Noni Glow Body Oil and Nourishing Hand and Body Lotion are her go-to skincare essentials.
  "I use this oil daily all over my body—It’s a must-have beauty product for me! I used to suffer from really dry skin on my legs especially. This oil has completely transformed my skin and now it’s super hydrated and glowing all over.” – Miranda
- Can I use the Noni Glow Skinfood Dietary Supplement Powder if I am pregnant or breastfeeding?
  
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  We recommend anyone who is being treated for a medical condition or is pregnant/breastfeeding, consult their Doctor or Pediatrician prior to consuming Noni Glow Skinfood Dietary Supplement Powder. Ingredient lists are available for all products and we suggest bringing a copy along for your consultation. This product is not intended to diagnose, treat, cure or prevent any diseases.
- Can KORA Organics products be used on babies and infants?
  
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  Please check with your medical professional for their expert opinion.
Shipping
- What are the charges for shipping and handling?
  
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  KORA Organics prides itself on every facet of its business operations. The effective management of your order is a key to the success of our business.
  - FREE USA Shipping - Standard Domestic Shipping on any order more than $75 USD within the Contiguous USA.
  - $10 USD Flat Rate - Standard Domestic Shipping applies to an order less than $75 USD within the Contiguous USA.
  - $20 USD Flat Rate - Expedited Domestic Shipping within the Contiguous USA. Must be selected during checkout.
  - $10 USD Flat Rate to Canada - Standard Canadian Shipping for all orders under $99.99 is a flat $10 USD shipping rate to Canada.
  - FREE Canada Shipping - Standard Canadian Shipping on all orders more than $100 USD to Canada.
  Please Note: Due to a high volume of orders we regretfully advise we are unable to offer a gift wrapping service.KORA Organics will not be liable for any additional charges levied as a result of any import tax, which may be applied. Read Refunds & Shipping Policy >
- Does KORA Organics ship anywhere in the world?
  
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  We are delighted to ship to more than 90 countries worldwide however we do experience difficulties with Customs Regulations in various countries. Please read our Shipping Policy page for details on which countries we currently cannot ship to.
  Before placing an online order, please be sure to read our shipping and returns policy as unforeseen taxes/charges may apply. Read Refunds & Shipping Policy >
- How long will it take for me to receive my order?
  
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  Contiguous USA: We endeavor to dispatch shipments to destinations in the contiguous United States of America within two working days of placing your order. Most destinations in the contiguous USA will receive items within 7-10 working days. Expedited shipping is available at an extra cost and takes 3-5 business days. Orders placed after 3pm on Fridays will likely be processed the following Monday due to limited processing availability at our warehouse.
  
  PLEASE NOTE: Deliveries are made during normal business hours.
Payment Methods
- How can I pay for KORA Organics products?
  
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  Please place your online order via the KORA Organics Website
  https://us.koraorganics.com.You can pay for your purchase via the following payment methods:
  - Visa
  - Mastercard
  - American Express
  - Discover
  - Amazon Pay
  - Apple Pay
  - PayPal
  - Venmo
  - Google Pay
  - Facebook Pay
  - Shop Pay & Shop Pay Installments
  - Afterpay
Subscriptions
- What KORA products are eligible for a subscription?
  
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  We offer subscriptions on most KORA products, excluding sets and wellness tools or accessories.
- Can I use discounts with my subscription order?
  
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  Our subscriptions are not eligible for discount stacking. You will receive 10% off your first and subsequent subscription items, but additional discount codes do not apply to subscriptions.
- How often do subscriptions ship?
  
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  You can set your subscription to ship every 4, 6, 8, 10 or 12 weeks.
- How do I edit or cancel my subscription?
  
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  You can cancel, pause, or modify your subscription by navigating to the Account login page on our site and clicking “Manage Your Subscriptions" at the bottom of the screen. You do not need to be logged into a KORA account to access this – you'll just need to use the same email or phone number you provided while signing up for your subscription.
- Do I need to pay for shipping with subscriptions?
  
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  If your first order to initiate subscriptions does not meet our minimum free shipping threshold, you'll need to pay for shipping for that order. But shipping for subsequent subscription orders will be free!